All businesses run on processes, from multi-nationals to ‘one-man’ operators. Even if those processes are not documented, they are there, or, if they weren’t, nothing would happen.
But are they working efficiently or effectively?
What is Business Process Management?
In a nutshell, ‘Business Process Management is the active monitoring of business processes and activity to help management gain insight into important transactions and processes within an enterprise. This helps management gain visibility on how their processes are functioning, and if they're aligned with the company's business goals.’
By documenting business processes, you put in place a format for all your staff concerned within that business process, a guideline on how it should be done. This standardises the process, reduces the risk of staff doing things differently and therefore reduces the risk of mistakes, whether it be a service you deliver or a product.
What are the Benefits of Business Process Management (BPM)?
There are several benefits of Business Process Management. Below are just a few:
Businesses’ are constantly faced with the need for change. Changes may become necessary because of new regulations, market demands or the emergence of new ways of working.
One key feature of BPM is that it facilitates the design of processes that are flexible. With BPM, you get the flexibility of making changes to processes with minimal costs. Processes can easily be customised to suit the requirements of your business.
Process improvements like removal of bottlenecks, introduction of parallel processing, and elimination of redundant steps can easily be achieved with BPM. This translates into increased productivity and reduced waste.
3. Efficiency & Reduced Risks
The visibility of business processes allows for concentration on inefficiencies. Because BPM gives business’s the opportunity to work more efficiently, they can save their resources. BPM also results in the creation of better-designed, executed and monitored processes which can help reduce the risk of fraud.
4. Compliance & Transparency
Business’s need to be compliant with industry regulations. BPM ensures that businesses can implement regulatory requirements quickly, thereby preventing delays in compliance and any associated fines.
5. Employee Satisfaction
BPM eliminates a lot of red tape in business’s and allows employees to focus 100% on their work since process automation cuts down on a lot of repetitive work and makes information access easier. This in turn makes for increased productivity and a happier workforce.
6. Customer Focus
With streamlined processes and increased productivity, employees are better able to focus on the customer. There will be an increased capacity to respond more quickly to proposals, build solutions faster and customise more quickly.
Business Processes are continually improved to adapt to changing business conditions so that they can deliver the expected results. This adaptation can be achieved with BPM while maintaining control or managerial oversight.
All processes can be measured end-to-end and compared to expected results. This helps to manage people and processes.
Businesses can adopt an International Standard such as ISO 9001 Quality Management System to implement and embed processes and procedures, or, can document and embed their own processes.
Either will, if done fully, will help the business reap the benefits of Business Process Management.
For more information on how CSA Consultants can help you identify, document and embed your business’s processes or implement one of the ISO standards email: firstname.lastname@example.org or visit our website: www.csa-consultants.me .