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Why Invest in a Quality Management System?

May 24, 2017


Quality is something every business strives for and is often very difficult to achieve. Complications concerning efficiency and quality present themselves every day in business, whether an important document cannot be found or a consumer finds a product not up to their expectations.


So how can a business increase the quality of its products and services? The answer is ISO 9001:2015.


The aim of ISO 9001:2015 is to embed a quality management system within a business, increasing productivity, reducing unnecessary costs and ensuring quality of processes and products.

The process oriented approach, now paired with risk based thinking, makes the new standard applicable to all sectors of business.   


So why is ISO 9001:2015 important? If you value Quality then it is vitally important. Many businesses offer products and services, but it is those businesses who put out the best products and services efficiently that succeed. With ISO 9001:2015, an organisation can identify the root of the problem, and therefore find a solution. By improving efficiency, profit can be maximised.


8 Principles of ISO 9001:2015


1 Customer Focus

The customer is the primary focus of a business. With knowledge of customer needs, resources can be allocated appropriately and efficiently. Most importantly, a business’s dedication will be recognised by the customer, creating customer loyalty. And customer loyalty is return business.


2 Good Leadership

Good leaders will establish unity and direction quickly in a business environment. Successful leaders will minimise miscommunication within and between departments.


3 Involvement of People

Involvement of substance will lead to a personal investment in a project and in turn create motivated, committed workers.


4 Process approach to quality management

The best results are achieved when activities and resources are managed together. This process approach to quality management can lower costs through the effective use of resources, personnel, and time.


5 Risk based thinking to processes and procedures within the quality management system

If leaders are dedicated to the goals of the business, they will aid each other to achieve improved productivity. Additionally, interested parties will recognise the consistency, effectiveness, and efficiency that come with a management system. Both suppliers and customers will gain confidence in a business’s abilities.


6 Continual Improvement

Through increased performance, a business can increase profits and gain an advantage over competitors. If a whole business is dedicated to continual improvement, improvement activities will be aligned, leading to faster and more efficient development.


7 Factual approach to decision making

By making informed decisions, a business will be more likely to make the right decision. As companies make this a habit, they will be able to demonstrate the effectiveness of past decisions. This will put confidence in current and future decisions.


8 Supplier relationships

It is important to establish a mutually beneficial supplier relationship; such a relationship creates value for both parties. Through close contact and interaction with a supplier, both businesses will be able to optimise resources and costs.


How will ISO 9001:2015 benefit my business?


By introducing a quality management system like ISO 9001:2015 to a business, the quality of processes will increase and costs due to inefficiency will decrease.



One cornerstone of ISO 9001:2015 is continual improvement. No company should ever be satisfied with the conditions of a process at the given moment; they should always be looking for ways to make these processes more efficient and effective. ISO 9001:2015 was written with the business world’s insatiable desire for excellence in mind. Therefore, continual improvement is a requirement of the standard – to inspire progress and the pursuit of perfection.




With a focus on customer satisfaction, products and services improve and flourish under ISO 9001:2015’s quality management system.


ISO 9001:2015 will ensure the reputation of your business in any situation.


To find out more about ISO 9001:2015 and how it can benefit your business contact Yvonne on +971 55 589 7152 or email or visit our website:


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