Quality Policy

CSA Consultants is dedicated to the Quality Policy that will ensure that its services fully meet the requirements of its customers at all times. The goal of the company is to achieve the highest level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal.

 

 CSA Consultants believes in the concept of working together in pursuing this Policy and in continually striving for improvements in service quality.

The Quality Policy is based on 3 fundamental principles:

 

  1. Ensuring that we fully identify and conform to the needs of our customers.

 

  1. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.

 

  1. Everyone understanding how to do their job and doing it right first time.

 

To ensure that the Policy is successfully implemented, management and staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

The Quality Policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.

Within this Policy we are committed to operating our Company under the disciplines and control of a Quality Management System conforming to the International Standard IS0 9001:2015, planned and developed jointly with our other management functions.

We are all committed to operating continuously to this standard and we will maintain the necessary Quality Approvals consistent with our customer requirements.

 

Our Company will constantly review and improve on our services to ensure tasks are completed in the timeliest and cost-effective manner for the benefit of all our customers. We shall ensure that all our personnel understand and fully implement our Company's Policies and Objectives and are able to perform their duties effectively through an on-going training and development program.

 

OWNER AND MANAGING DIRECTOR

 

 

Yvonne Spiller

 

This policy insures we maintain the effectiveness of our quality system and comply with customer and product requirements. It has been formulated and approved by the executive staff of CSA Consultants. The policy is explained and discussed at orientation training given to all existing and new employees. The policy is also posted throughout the company.

Corporate Social Responsibility (CSR) Policy

CSA Corporate Services LLC recognises the importance of integrating its values and business operations to meet the interests and expectations of all stakeholders be they customers, employees and suppliers or vendors as well as the community and environment in which we operate.

 

Our Principles

  • We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business

  • We aim to demonstrate these responsibilities through our actions and within our polices and processes

  • We shall be open in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development

  • We take seriously feedback received from our stakeholders

  • The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. Our performance with regard to this policy rests with all our employees

 

Purpose and Aims

CSA Corporate Services LLC’s CSR policy applies throughout all of the business’ processes and actions and governs our approach. In implementing this Policy, we aim to be a socially responsible corporate citizen and demonstrate good business practice.

 

Business Conduct and Corporate Governance

  • We are committed to ensuring that our business is conducted according to ethical, professional and legal standards;

  • We shall operate in a way that safeguards against unfair business practices and our contracts set out the terms, conditions and the basis of our relationship;

  • All the laws and regulations that apply will be complied with;

  • We endeavour to ensure that stakeholders have confidence in the management processes of the business by the conduct and professionalism of our employees. We train and develop our staff to achieve this;

  • All parties with whom we have a business relationship with will be treated in a fair and respectful manner;

  • We ask our customers for feedback on our performance to continually improve our service and ensure that comments are reviewed and acted upon.

 

Sustainability and Environment

  • We endeavour to reduce our impact on the environment by promoting environmentally friendly solutions whilst maintaining a successful and competitive business;

  • We have adopted and implemented a management system which is designed to meet and comply with the requirements of ISO9001:2015;

  • We aim to dispose of waste in the most environmentally friendly way.

 

Our People

  • Our success depends on recruiting and retaining the best people;

  • Our employees deliver the customer service that our business relies on and we believe in investing in our people is the right way to promote and support excellent service;

  • We support the development of our employees with personal development plans, training and onboarding programmes;

  • We communicate with and get feedback from our employees through many channels including weekly updates, Managing Director’s monthly update, Management Review meetings;

  • We aim to support the protection of internationally proclaimed human rights;

  • We aim to eliminate discrimination on any grounds and promote equality of opportunity. Our equality policy applies to current and potential employees;

  • We will ensure that all employees are treated with respect and dignity and free from harassment;

  • We aim to provide a clean, healthy and safe working environment in line with our health and safety policy, safe systems of work and approach to wellbeing.

 

Charitable Giving

  • We support our employees who wish to raise money for charity and do this by contributing to fundraising activities, providing time off and enabling the promotion of such activities.

 

Suppliers and Partners

  • We favour long-term relationships and seek to get the best value from our suppliers and vendors.  We do this in a responsible way and work within statutory and voluntary codes of practice;

  • Securing the best price is a critical part of what we do in order to pass the benefits on to our customers. But whilst we negotiate hard on price, we will never compromise on a commitment to ethical practices;

  • Our ethical procurement code requires our suppliers to observe and comply with our code, in particular in relation to quality and safety;

  • Our procurement activity takes into consideration value as well as factors relating to the environment, sustainability, safety and employment.

 

Customers

  • We are committed, through our Quality Policy, to provide the best possible service to our major stakeholder, the customer;

  • We work with our customers to provide a high-quality service, minimising waste in both resources and time;

  • We constantly ask for feedback from our customers to help us improve both our Quality and Social Responsibility.